At Zentrocap, we are committed to delivering a superior shopping experience. However, we understand that there may be occasions when a product does not meet your expectations. To ensure your confidence when shopping at Zentrocap.shop, we have created a simple and transparent return and refund policy. This allows you to return items or request a refund with ease whenever needed.

Return Conditions

We accept returns within 15 days from the date you receive your item. To qualify for a return, the following conditions must be met:

  • Product Condition: The item must remain unused, in its original condition, and include all attached tags.
  • Original Packaging: The product must be returned with its original packaging, along with any included accessories or documentation (if applicable).
  • Proof of Purchase: A receipt or other valid proof of purchase is required to initiate the return process.
  • Exclusions: Products purchased during clearance sales or labeled as non-returnable are not eligible for returns.

Return Process

  1. Contact Us: Notify us of your intent to return an item by emailing [email protected]. Our team will guide you through the next steps.
  2. Return the Product: Once your return request is approved, send the item to one of the following addresses:
    • Vietnam Return Address: Platinum Building, 145 Dien Bien Phu, Da Kao, District 1, Ho Chi Minh City, 70000, Vietnam
    • U.S. Return Address: 3390 University Ave Ste 300, Riverside, CA 92501, United States
    Please note that return shipping costs are the responsibility of the customer.

Refunds

After receiving and inspecting your returned item, we will process your refund within 3–4 business days. The refund will be issued to your original payment method. Please be aware that processing times may vary depending on your bank or payment provider.

Non-Eligible Returns

Returns will not be accepted for items that:

  • Have been used or show signs of wear and tear.
  • Are damaged due to improper handling.
  • Are not in their original condition or lack necessary packaging and tags.

Contact Us

For any inquiries or assistance, feel free to contact us at [email protected]. Our team is here to ensure your satisfaction and provide support throughout your shopping journey.

We appreciate your understanding and look forward to serving you better!